Returns, Refunds & Cancellations

Every display is personalized and made to order specifically for you — names, numbers, colors, and team identity are chosen by you before production begins. Because of that, customized products are generally not eligible for return.

Before checkout, you'll see a full summary of your configuration and are asked to check a box and enter your initials confirming you've reviewed it. Please double-check names, numbers, spelling, city/team text, and colors before confirming — that review step is your chance to catch anything that needs fixing before we start printing.

If we make a mistake — printing something different from what you approved — we'll fix it.

If a name, number, spelling, city, team identity, colors, or other customization was entered incorrectly at checkout, we're not able to remake it for free — the approved configuration is what goes into production. We're always happy to help however we can; just email us at 3dsportsdisplays@gmail.com.

Orders may be cancelled before production begins. Once production has started, cancellation may no longer be possible, since your display is already being printed specifically for you.

If production hasn't started yet, reasonable changes are often possible — just email us. Changes requested after production has begun may require a $25 modification fee if parts need to be redesigned or reprinted.

Custom Projects (requests submitted outside the standard builder) follow the same production-change logic once a design is approved and production begins. See the Custom Order Policy for the full workflow.

A damaged shipment isn't a return — see our Shipping Policy for what to do if that happens.